Hello everyone! Time flies. The Fan Days are already over, the new IKI by Tsume collection is finally out and we are now going forward and working on production and shipping. But before we start, our boss would like to share a word with you :)
Hello everyone. It has been six year since we started learning about this world and this year again, we have learned a lot. During the year 2017, we are going to work uphill a lot more. Thanks to you, TSUME is more solid that ever and we are going to use all this trust to get even better. We are going to put efficient process in place to revise production delays of future products. In the meantime, know that we will not look for excuses for our production delays, whatever the problem we encounter, it's up to us to fix them and try to make sur we keep our delays. I apologize personnaly and in the name of the whole team and I'm commiting to refund any preorder of people who would be unhappy with the postponements of the release date. You will find below a few points that we have promised in the past and that are finally coming to be.As you see, efforts continue and we hope they will bear their fruit. Let's move on to the latest news. Many have already received Orochimaru Xtra by Tsume. For the others, don't worry, the shipping are going on and we are waiting for our second cargo to arrive this week. This cargo will also bring...The new Xtra of Obito, Itachi and Rock Lee ! Let's hope everything will go as planned during customs check so that we can send you your orders as fast as possible. I don't want to give any fixed date as long as the products are not in our warehouse, but I'm pretty sure it should be done by the end of the month ;) Saitama is also starting a long journey and I heard on the grapevine that he may be in this truck... There's no name on the boxes in the picture, you may think...what about now? Hurry up guys and bring them home safely ! Other news we are eagerly waiting for are from the HQF Lucy Heartfilia & Aquarius. The first palets should leave the factory within a week (little yell of joy). The cargo will leave one after another, so shipping will also be in wave. You will be kept informed as soon as it arrives. And to finish, I think you have all seen the first images of the HQS Piccolo and Gohan in our PREMIUM shops.
During the TSUME LIVE of december, I will explain you the different challenge the TSUME team will have to face in order to go further in terms of client satisfaction. Stay tune, we'll surprise you! Cyril M.
- A painter dedicated to the aftersale service has been chosen and is currently working on your statues issues. You patience will bear fruits. Welcome to Eric.
- A new English speaking staff has joined the team in order to be more efficient on your aftersale requests. Welcome to Jérémy.
- This will enable Mai-lan to have more time to dedicate to you on social network and for the blog.