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Professionals Customers Delivery
End of year delivery
Shipments of our products will be stopped from December 14 to avoid any risk of lost or broken package during the end of year rush. The company will close its doors from December 24th to January 1st included, no sending will be done, thank you to...
I am already working with you
I would like to be informed of the next releases
You could find all the latest news by clicking on Blog. In case this link did not give you the answers you were expecting for, please contact mister Pugliese.
Next Releases
Waiting List
YES! It is possible to be on a waiting list by clicking on « add me to the waiting list » that you can find on the product page.
Old HQS/XTRA products
Are you going to reprint some of your old figures/statues?
HQS: We won’t reprint HQS for the simple reason that it will increase the number of pieces of a limited edition. HQF: As HQFs are not in limited numbers, we might consider reprinting the most recent ones. XTRA: Same as HQFs, we might reprint some...
TFD 5
TFD5 - What about "Naruto & Kurama HQS by TSUME - Naruto Blu-ray box - collector edition - Kana X TSUME"?
We made the decision to put this product on sale next month. However, if you have badged the product during the TFD5, your personal reservation will remain valid so that you can benefit from a priority purchase when placing pre-order.  Thank you...
Next Releases
What means of communication do you use to announce your next products ?
We usually communicate through Facebook and Twitter. For those who signed up on our website and have an account, you can choose to receive whether or not our newsletter that contains the latest releases and projects.
Brand new product
I've just received a dammaged product. How can you help?
Please contact us directly through our ticket service on the Tsume website by mentionning the right category. Please do not forget to attach in your ticket some photos of your issue.
Brand new product
I've broken my product. How can you help?
Please contact us directly through our ticket service on the Tsume website by mentionning the right category. Please do not forget to attach in your ticket some photos of your issue.
Second hand product
I just bought a second hand product and it is broken. How can you help?
We are sorry to inform you that we do not take into our care second hand products.
Next Releases
When do you release your new HQS?
We can't give any dates or information on our next releases. But you can gather some informations about the sold out figures by looking at our « Blog Section» on our website.
TFD5 - All Inclusive
At the time of departure, who should I contact if the bus is late ?
You should get in touch with our office by phoning 00352 20 21 14 30. The contact details of the Captains of the buses from Paris and Cagnes-sur-mer will be given a few days before the event.  
TFD5 - All Inclusive
Who will welcome us at our arrival at the hotel on Friday night ?
Members of the TSUME team will welcome you at your arrival and redirect you to your room so you can install your luggage. You will then be awaited at the restaurant where you will be able to share a cocktail diner with part of the staff.