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Issue with a product
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Next Releases
What means of communication do you use to announce your next products ?
We usually communicate through Facebook and Twitter. For those who signed up on our website and have an account, you can choose to receive whether or not our newsletter that contains the latest releases and projects.
I am already working with you
Issue regarding my orders
How can I follow up my orders once they are shipped TNT : You could follow up your orders by using this link https://www.tnt.com/express/fr_lu/site/home.html. Do not forget to choose the country you are living in (upper right on the website). DHL...
I am already working with you
Issue linked to my professional account
I cannot log in on my tsume account. I am still waiting for my invoices. Take care of checking up your spam box too. If there is still nothing in the spams, please contact Vanessa Saintot.
I am already working with you
I would like to be informed of the next releases
You could find all the latest news by clicking on Blog. In case this link did not give you the answers you were expecting for, please contact mister Pugliese.
Next Releases
Is there any way you could book a pre order for me?
For a question of fairness, we do not book any pre orders. We consider that everybody should have the same opportunity to obtain the pre order.
Old HQS/XTRA products
Are you going to reprint some of your old figures/statues?
HQS: We won’t reprint HQS for the simple reason that it will increase the number of pieces of a limited edition. HQF: As HQFs are not in limited numbers, we might consider reprinting the most recent ones. XTRA: Same as HQFs, we might reprint some...
General information
Our new website is now on ! Do not worry, your login and password will still be the same as on the previous website. Previous orders will also appear on your account.
Payment Installments
My installment has not been collected yet
Installments are automatically withdrawn. However an error might occur if: Your credit has expired. If your order has been made before august 2016, please contact us through the category "Orders 2016". A payment link for the current installments...
Issue with a payment link
You received a payment link yet it is not working
Please contact us through the category "payment problem". We'll find you a solution fitted to your problem with our aftersales manager.
Brand new product
My figure is broken. How can you help ?
While receiving a product, even if you don't plan to display it immediatly, please alwais check the content of the box within 14 days after reception. Passed this delay you might have to pay in case of a return that needs repairs. Please do not...
Brand new product
I've just received a dammaged product. How can you help?
Please contact us directly through our ticket service on the Tsume website by mentionning the right category. Please do not forget to attach in your ticket some photos of your issue.
Brand new product
I've broken my product. How can you help?
Please contact us directly through our ticket service on the Tsume website by mentionning the right category. Please do not forget to attach in your ticket some photos of your issue.