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Professionals Customers Delivery
End of year delivery
Shipments of our products will be stopped from December 14 to avoid any risk of lost or broken package during the end of year rush. The company will close its doors from December 24th to January 1st included, no sending will be done, thank you to...
I am already working with you
I would like to be informed of the next releases
You could find all the latest news by clicking on Blog. In case this link did not give you the answers you were expecting for, please contact mister Pugliese.
Next Releases
Waiting List
YES! It is possible to be on a waiting list by clicking on « add me to the waiting list » that you can find on the product page.
TFD5 - All Inclusive
Can we smoke in the rooms ?
Out of respect for your roommates and for security reasons, smoking is strictly forbidden in the hotel rooms.  
TFD 5
TFD5 - What about "Naruto & Kurama HQS by TSUME - Naruto Blu-ray box - collector edition - Kana X TSUME"?
We made the decision to put this product on sale next month. However, if you have badged the product during the TFD5, your personal reservation will remain valid so that you can benefit from a priority purchase when placing pre-order.  Thank you...
Next Releases
What means of communication do you use to announce your next products ?
We usually communicate through Facebook and Twitter. For those who signed up on our website and have an account, you can choose to receive whether or not our newsletter that contains the latest releases and projects.
Old HQS/XTRA products
Are you going to reprint some of your old figures/statues?
HQS: We won’t reprint HQS for the simple reason that it will increase the number of pieces of a limited edition. HQF: As HQFs are not in limited numbers, we might consider reprinting the most recent ones. XTRA: Same as HQFs, we might reprint some...
Brand new product
I've broken my product. How can you help?
Please contact us directly through our ticket service on the Tsume website by mentionning the right category. Please do not forget to attach in your ticket some photos of your issue.
TFD5 - All Inclusive
What is the breakfast made of ?
A sweet buffet
TFD 5
TDF5 - Why do not I have all the badged products in my basket?
We did not add all the badged products in the same basket, for the simple reason that some people expressed the desire to be able to stagger their payments on a variable number of months for one or more statues, and to pay directly the full amount for...
I am already working with you
Issue linked to my professional account
I cannot log in on my tsume account. I am still waiting for my invoices. Take care of checking up your spam box too. If there is still nothing in the spams, please contact Cedric Pugliese.
I am already working with you
Issue regarding my orders
How can I follow up my orders once they are shipped TNT : You could follow up your orders by using this link https://www.tnt.com/express/fr_lu/site/home.html. Do not forget to choose the country you are living in (upper right on the website). DHL...