Professionals
Customers
Payment
Issue with a product
Events
Need more help ?

You can contact us by creating a new support ticket below.

Create a support ticket

I am already working with you
I would like to be informed of the next releases
You could find all the latest news by clicking on Blog. In case this link did not give you the answers you were expecting for, please contact mister Pugliese.
TFD5 - All Inclusive
Can we smoke in the rooms ?
Out of respect for your roommates and for security reasons, smoking is strictly forbidden in the hotel rooms.  
Professionals Customers Delivery
End of year delivery
Shipments of our products will be stopped from December 22 to avoid any risk of lost or broken package during the end of year rush. The company will close its doors from December 24th to January 1st included, no sending will be done, thank you...
Next Releases
Waiting List
YES! It is possible to be on a waiting list by clicking on « add me to the waiting list » that you can find on the product page.
Next Releases
What means of communication do you use to announce your next products ?
We usually communicate through Facebook and Twitter. For those who signed up on our website and have an account, you can choose to receive whether or not our newsletter that contains the latest releases and projects.
TFD5 - All Inclusive
What is the breakfast made of ?
A sweet buffet
TFD 5
TDF5 - Why do not I have all the badged products in my basket?
We did not add all the badged products in the same basket, for the simple reason that some people expressed the desire to be able to stagger their payments on a variable number of months for one or more statues, and to pay directly the full amount for...
TFD 5
TFD5 - What about "Naruto & Kurama HQS by TSUME - Naruto Blu-ray box - collector edition - Kana X TSUME"?
We made the decision to put this product on sale next month. However, if you have badged the product during the TFD5, your personal reservation will remain valid so that you can benefit from a priority purchase when placing pre-order.  Thank you...
Next Releases
Is there any way you could book a pre order for me?
For a question of fairness, we do not book any pre orders. We consider that everybody should have the same opportunity to obtain the pre order.
Payment Installments
My installment has not been collected yet
Installments are automatically withdrawn. However an error might occur if: Your credit has expired. If your order has been made before august 2016, please contact us through the category "Orders 2016". A payment link for the current installments...
Issue with a payment link
You received a payment link yet it is not working
Please contact us through the category "I have issues with my installments and/or payments". We'll find you a solution fitted to your problem with our aftersales manager.
Brand new product
I've broken my product. How can you help?
Please contact us directly through our ticket service on the Tsume website by mentionning the right category. Please do not forget to attach in your ticket some photos of your issue.