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You can contact us by creating a new support ticket below.

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Brand new product
I've broken my product. How can you help?
Please contact us directly through our ticket service on the Tsume website by mentionning the right category. Please do not forget to attach in your ticket some photos of your issue.
Second hand product
I just bought a second hand product and it is broken. How can you help?
We are sorry to inform you that we do not take into our care second hand products.
Next Releases
When do you release your new HQS?
We can't give any dates or information on our next releases. But you can gather some informations about the sold out figures by looking at our « Blog Section» on our website.
TFD5 - All Inclusive
At the hotel, I wish to share the same room as a person that did not book their ticket at the same time as me.
When you purchase your ticket, just state in the details of your reservation (availbale after your purchase) the name of the people that you want to share a room with.   The hotel has double, twin, triple, quadruple and 5 people rooms. We will...
TFD5 - All Inclusive
At the time of departure, who should I contact if the bus is late ?
You should get in touch with our office by phoning 00352 20 21 14 30. The contact details of the Captains of the buses from Paris and Cagnes-sur-mer will be given a few days before the event.  
TFD5 - All Inclusive
How are the buses equipped ?
Luxury padded seats   Footrests Foldable shelf LCD screen Armrest LED lamp WC Individual air conditioning Media player Microphone for the guide Navigation system with camera Coffee Machine Lavazza (free)   Fridge
TFD5 - All Inclusive
What meals are provided during the travel ?
On the way to the event, the lunch (sandwich* + 50cl still water) for the Bus from CAGNES-SUR-MER only. On the way back, the diner (sandwich* + 50cl still water) for the 2 buses. 
TFD5 - All Inclusive
Who will welcome us at our arrival at the hotel on Friday night ?
Members of the TSUME team will welcome you at your arrival and redirect you to your room so you can install your luggage. You will then be awaited at the restaurant where you will be able to share a cocktail diner with part of the staff.    
TFD5 - All Inclusive
Is the hotel far from Casino 2000 ?
You will be welcomed in a 2 stars hotel in the Thionville area around 30 mn by bus from the Casino 2000 of Mondorf-Les-Bains.
TFD5 - All Inclusive
Are the rooms fully equipped ?
Each room has a set of towels per person and a TV.  The hotel also provides a free Wi-Fi connexion. 
TFD5 - All Inclusive
If I have any question or issue at the hotel, who can I contact ?
Part of the hotel will be booked for TSUME’s clients, so a kind and professional staff will be there to help you. Moreover, members of the TSUME team will also be staying at the hotel and travel with you.
TFD 5
TFD5 - I did receive an e-mail from you, but when I log in, I do not see the product(s) I badged at the event added to the cart?
Once added to your cart, the product is available and is reserved for you personally for a strict period of 24 hours.  Once this period has passed, the product is automatically put on sale on our site. As long as parts remain available on the...