Prices displayed do not include VAT

The display of VAT has changed on our website Tsume-art. By now, the prices are indicated excluding VAT on the product sheets. The tax, relating to the country of receipt, will be added to the amount of the product before payment, once the item has been inserted into the shopping cart and the delivery address entered. When purchasing, you will therefore see the final price of the product, including VAT.

Remark

According to new EU customs regulations, in exceptional cases, you may be required to pay VAT upon receipt of your order, under the laws of your country. In this case, please contact our support service in order to obtain a refund of the amount paid as VAT.

Professionals
Customers
Payment
Issue with a product
Events
Need more help ?

You can contact us by creating a new support ticket below.

Create a support ticket

Dear Customer,

We are currently restructuring our after-sales service in order to offer you the best service and management of your requests via our support service.

Therefore, we would like to inform you that the processing time for your requests submitted by ticket will be longer than usual.

Of course, your warranty periods will be proportionally extended during this period.

Thank you in advance for your understanding and support,

The Tsume Team

General information
Our new website is now on ! Do not worry, your login and password will still be the same as on the previous website. Previous orders will also appear on your account.
Brand new product
My figure is broken. How can you help ?
While receiving a product, even if you don't plan to display it immediatly, please always check the content of the box within 14 days after reception. Passed this delay you might have to pay in case of a return that needs repairs. Please do not...
Delivery
Coming Soon
Brand new product
I've just received a dammaged product. How can you help?
Please contact us directly through our ticket service on the Tsume website by mentionning the right category. Please do not forget to attach in your ticket some photos of your issue.
I am already working with you
Issue regarding my orders
How can I follow up my orders once they are shipped TNT : You could follow up your orders by using this link https://www.tnt.com/express/fr_lu/site/home.html. Do not forget to choose the country you are living in (upper right on the website). DHL...