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Second hand product
I just bought a second hand product and it is broken. How can you help?
We are sorry to inform you that we do not take into our care second hand products.
Next Releases
When do you release your new HQS?
We can't give any dates or information on our next releases. But you can gather some informations about the sold out figures by looking at our « Blog Section» on our website.
TFD5 - All Inclusive
I am a person with reduced mobility. Do I have access to the All-Inclusive Option?
Yes, our buses are spacious and comfortable. The hotel also has elevators and a room for PRM is already booked.   Please state in the information form if you have special needs when you purchase your ticket online.
TFD5 - All Inclusive
At the hotel, I wish to share the same room as a person that did not book their ticket at the same time as me.
When you purchase your ticket, just state in the details of your reservation (availbale after your purchase) the name of the people that you want to share a room with.   The hotel has double, twin, triple, quadruple and 5 people rooms. We will...
TFD5 - All Inclusive
At the time of departure, who should I contact if the bus is late ?
You should get in touch with our office by phoning 00352 20 21 14 30. The contact details of the Captains of the buses from Paris and Cagnes-sur-mer will be given a few days before the event.  
TFD5 - All Inclusive
How are the buses equipped ?
Luxury padded seats   Footrests Foldable shelf LCD screen Armrest LED lamp WC Individual air conditioning Media player Microphone for the guide Navigation system with camera Coffee Machine Lavazza (free)   Fridge
TFD5 - All Inclusive
What meals are provided during the travel ?
On the way to the event, the lunch (sandwich* + 50cl still water) for the Bus from CAGNES-SUR-MER only. On the way back, the diner (sandwich* + 50cl still water) for the 2 buses. 
TFD5 - All Inclusive
Who will welcome us at our arrival at the hotel on Friday night ?
Members of the TSUME team will welcome you at your arrival and redirect you to your room so you can install your luggage. You will then be awaited at the restaurant where you will be able to share a cocktail diner with part of the staff.    
TFD5 - All Inclusive
Is the hotel far from Casino 2000 ?
You will be welcomed in a 2 stars hotel in the Thionville area around 30 mn by bus from the Casino 2000 of Mondorf-Les-Bains.
TFD5 - All Inclusive
Are the rooms fully equipped ?
Each room has a set of towels per person and a TV.  The hotel also provides a free Wi-Fi connexion. 
TFD5 - All Inclusive
Can we smoke in the rooms ?
Out of respect for your roommates and for security reasons, smoking is strictly forbidden in the hotel rooms.  
TFD5 - All Inclusive
What is the breakfast made of ?
A sweet buffet