Prices displayed do not include VAT

The display of VAT has changed on our website Tsume-art. By now, the prices are indicated excluding VAT on the product sheets. The tax, relating to the country of receipt, will be added to the amount of the product before payment, once the item has been inserted into the shopping cart and the delivery address entered. When purchasing, you will therefore see the final price of the product, including VAT.


According to new EU customs regulations, in exceptional cases, you may be required to pay VAT upon receipt of your order, under the laws of your country. In this case, please contact our support service in order to obtain a refund of the amount paid as VAT.

TFD5 - I did receive an e-mail from you, but when I log in, I do not see the product(s) I badged at the event added to the cart?

Once added to your cart, the product is available and is reserved for you personally for a strict period of 24 hours

Once this period has passed, the product is automatically put on sale on our site. As long as parts remain available on the site, you can easily place an order through the product page. 

We strongly recommend you not to wait too much! Once the number of pieces has been sold, we will unfortunately no longer be able to respond to your request.

Need more help ?

You can contact us by creating a new support ticket below.

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