Prices displayed do not include VAT
The display of VAT has changed on our website Tsume-art. By now, the prices are indicated excluding VAT on the product sheets. The tax, relating to the country of receipt, will be added to the amount of the product before payment, once the item has been inserted into the shopping cart and the delivery address entered. When purchasing, you will therefore see the final price of the product, including VAT.
According to new EU customs regulations, in exceptional cases, you may be required to pay VAT upon receipt of your order, under the laws of your country. In this case, please contact our support service in order to obtain a refund of the amount paid as VAT.
If you were present at the TFD5 and you have badged one or more products during the event, you will act considered as part of the priority list at the time of shipment of the products once they are available.
This is valid if you ordered the product(s) by validating the automatic basket, or purchased the product directly via the website.
NB: People who have not participated in the TFD5 but who have purchased the product(s) during the TFD5 period, or who are present at the event but who have not badged, will not automatically be given priority.
You can contact us by creating a new support ticket below.