Prices displayed do not include VAT

The display of VAT has changed on our website Tsume-art. By now, the prices are indicated excluding VAT on the product sheets. The tax, relating to the country of receipt, will be added to the amount of the product before payment, once the item has been inserted into the shopping cart and the delivery address entered. When purchasing, you will therefore see the final price of the product, including VAT.


According to new EU customs regulations, in exceptional cases, you may be required to pay VAT upon receipt of your order, under the laws of your country. In this case, please contact our support service in order to obtain a refund of the amount paid as VAT.

My installment has not been collected yet

Installments are automatically withdrawn. However an error might occur if:

  • Your credit has expired.
    • If your order has been made before august 2016, please contact us through the category "Orders 2016". A payment link for the current installments will be forwarded to you.
    • If your order has been made after august 2016, you can log in on your account and proceed to the payment thanks to the link that will appear in your account page.
  • A delay might occur between the moment you proceed to the payment and the request to your bank. Please wait a litle as the problem might automatically be solved. 
  • If you received an email saying your installment could not be collected, please wait seven days as you will receive another email with all the details in order to pay the remaining installment.

Need more help ?

You can contact us by creating a new support ticket below.

Create a support ticket

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