Prices displayed do not include VAT

The display of VAT has changed on our website Tsume-art. By now, the prices are indicated excluding VAT on the product sheets. The tax, relating to the country of receipt, will be added to the amount of the product before payment, once the item has been inserted into the shopping cart and the delivery address entered. When purchasing, you will therefore see the final price of the product, including VAT.

Remark

According to new EU customs regulations, in exceptional cases, you may be required to pay VAT upon receipt of your order, under the laws of your country. In this case, please contact our support service in order to obtain a refund of the amount paid as VAT.

My figure is broken. How can you help ?

While receiving a product, even if you don't plan to display it immediatly, please always check the content of the box within 14 days after reception.

Passed this delay you might have to pay in case of a return that needs repairs.

Please do not forget to attach in your ticket some pictures of your issue.

Need more help ?

You can contact us by creating a new support ticket below.

Create a support ticket

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About this article

created on
02/08/2017
updated on
02/08/2017