Prices displayed do not include VAT
The display of VAT has changed on our website Tsume-art. By now, the prices are indicated excluding VAT on the product sheets. The tax, relating to the country of receipt, will be added to the amount of the product before payment, once the item has been inserted into the shopping cart and the delivery address entered. When purchasing, you will therefore see the final price of the product, including VAT.
According to new EU customs regulations, in exceptional cases, you may be required to pay VAT upon receipt of your order, under the laws of your country. In this case, please contact our support service in order to obtain a refund of the amount paid as VAT.
Please contact us directly through our ticket service on the Tsume website by mentionning the right category.
Please do not forget to attach in your ticket some photos of your issue.
You can contact us by creating a new support ticket below.