Prices displayed do not include VAT

The display of VAT has changed on our website Tsume-art. By now, the prices are indicated excluding VAT on the product sheets. The tax, relating to the country of receipt, will be added to the amount of the product before payment, once the item has been inserted into the shopping cart and the delivery address entered. When purchasing, you will therefore see the final price of the product, including VAT.

Remark

According to new EU customs regulations, in exceptional cases, you may be required to pay VAT upon receipt of your order, under the laws of your country. In this case, please contact our support service in order to obtain a refund of the amount paid as VAT.

Issue regarding my orders

How can I follow up my orders once they are shipped

TNT : You could follow up your orders by using this link https://www.tnt.com/express/fr_lu/site/home.html. Do not forget to choose the country you are living in (upper right on the website).

DHL : You could follow up your orders by using this link http://www.dhl.com/en/express/tracking.html.

UPS : You could follow up your orders by using this link https://www.ups.com/WebTracking/track?loc=fr_fr

WELTER : there is no tracking number available for this carrier.

I’m still waiting for my orders. When will they be shipped to me?

If you are referring to a pre order product, you could check the releases dates on our timeline thank to this link XXXX

If you are referring to in-stock products that have not been delivered already, please contact Vanessa Saintot.

Need more help ?

You can contact us by creating a new support ticket below.

Create a support ticket

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About this article

created on
19/07/2017
updated on
19/07/2017