Prices displayed do not include VAT

The display of VAT has changed on our website Tsume-art. By now, the prices are indicated excluding VAT on the product sheets. The tax, relating to the country of receipt, will be added to the amount of the product before payment, once the item has been inserted into the shopping cart and the delivery address entered. When purchasing, you will therefore see the final price of the product, including VAT.


According to new EU customs regulations, in exceptional cases, you may be required to pay VAT upon receipt of your order, under the laws of your country. In this case, please contact our support service in order to obtain a refund of the amount paid as VAT.

Create a support ticket

Dear Customer,

We are currently restructuring our after-sales service in order to offer you the best service and management of your requests via our support service.

Therefore, we would like to inform you that the processing time for your requests submitted by ticket will be longer than usual.

Of course, your warranty periods will be proportionally extended during this period.

Thank you in advance for your understanding and support,

The Tsume Team

Please log in on your Tsume account so that you may have access to all the support sections. Attention, any ticket registered in a wrong section will delay the processing of your request.