Tsume has grown, hired and changed its workflow to turn a corner and become more and more professional.
Has you may know if you have stumbled upon one of the interviews Cyril Marchiol gave during Japan Expo, Tsume is going through a major moment of its young history. In merely two years, we succeeded in creating enthusiasm and expectations.
In order to meet these expectations, we have undergone a lot of changes, a few of them have external results you can already see.
Launch of Tsume?s official Blog
As not every body wants to get through the social networks to be updated about our news, we launched last month HQB ? High Quality Blogging
, our official blog. You will find there every informations we share with you and some other news.
HQB is available both in French and English: https://v1.tsume-art.com/blog/
A CRM website
From now on, any person who owns a Tsume statue and may need to contact us can use our new customer support website. Multilingual and dedicated, this software allows anybody to ask for support and keep tracking of his requests.
For any request, please use now this website: https://v1.tsume-art.com/helpdesk/
More people to do the work
2013 will be a very challenging year and we will have a lot of projects during. That?s why Tsume as hired twice as much people as last year to be sure to get the work done the best way. Each new person is bringing his know-how and his motivation so we can achieve the statue the closest to perfection.
An unavoidable schedule revision
With all the new restraints and objectives, even knowing we would create frustration among the fans, we had to change our schedule. We know you are as eager as we are to see the statues, however we also know your level of expectations.
To match them, we created new internal protocols, changed our workflow and the Quality Control as it was meant to be. However, this process is hard to set up. Here are the new timesheet:
- Fairy Tail HQF: October/November
- Maka : October
- Deidara / Byakuya : November/December
- Naruto / Saga : January/February 2013
Of course, the list of changes is still going but it is too soon to reveal everything. You will know more of this of course on HQB
We thank you sincerely for your flawless support and we are sure you will fully appreciate all these sacrifices and waiting when you see them bear their fruits by getting the actual statues.