1. Acceptance of the conditions

The customer recognizes to have acquainted, at the time of the signing order, particular conditions of sale expressed on this screen and expressly declares to accept them without reserve.

The present general conditions of sale govern the contractual relations between the LIMITED COMPANY TSUME and his(her) customer, both parts accepting them without reserve.
These general conditions of sale will prevail over quite other conditions appearing in quite other document, except preliminary, express and written dispensation.

2. Products

Photos illustrating products do not enter the contractual field.
If errors got, there on any account, the responsibility of the LIMITED COMPANY TSUME cannot be engaged.
The majority of products proposed to his(her) customers by TSUME are available for the deadline varying from 2 days to approximately 15 days, if these last ones are in stock.
All our products are qualified as statues of collection and are intended for 14 years old and more.
We don't sell toys all of our statues are in limited edition and entirely hand painted.

3. Orders

The systems of automatic recording are considered as being worth proof, the nature, the contents and the date of the order.
The TSUME LIMITED COMPANY confirms the acceptance of its order to the customer at the e-mail address whom this one will have communicated.
The sale will be concluded only after the reception of the full payment of the order.
The TSUME LIMITED COMPANY reserves the right to cancel any order of a customer with whom would exist a dispute concerning the payment of a previous order.
The information expressed by the buyer, during the grip of order engages this one: in case of error in the title of the address and phone number of the addressee, the salesman would not know how to be held responsible of the impossibility in whom he could be to deliver the product.

4. Delivery

After confirmation of the order, The TSUME LIMITED COMPANY makes a commitment has to deliver via the corresponding mail service, all the references oredered by the buyer and it for the deadline of 48 hours after treatment of the order for the Luxembourg and metropolitan France.
For countries except Luxembourg and France, the deadlines can vary.

P*T and the Post office is by contract undertaken with the LIMITED COMPANY TSUME to deliver the order to the address of the buyer supplied by the LIMITED COMPANY TSUME.
For other heavy said products it is thus necessary to count on a slightly upper delivery deadline.
If a product came to be in break we shall contact you automatically (by e e-mail or phone) to propose you an equivalent product or simply cancellation of the order) (if the VPC service of TSUME has no news of the customer within two weeks, order will be sent without products out of stock, the parcel being accompanied with a refund of the price.
Quite the corders crossed to the LIMITED COMPANY TSUME are intended in a personnal usage of the customers, the customers or the addressees of products refrain themselves from any partial or total resale of products in a private capacity, only the professionals have access to the resale.
The TSUME LIMITED COMPANY gets free de facto of any responsibility legal if the acquittalof taxes was not made by the customer.
The delivery will be made by P*T on Luxembourg and by post in Metropolitan France.

The delivery is made in the time slot planned with the customer by the direct delivery of the product for the announced addressee, is in case of absence, to another person authorized by the customer.

The possible delays do not give the right to the buyer to demand damages.
In the cases of a technical product, the customer will particularly watch to verify the smooth running of the delivered device, to read the note of employment which is supplied to him(her).

In case of visible defects, the buyer benefits from the right of return in the conditions planned in this document.
The war, the riot, the fire, the strikes, the accidents and the impossibility are considered as case of absolute necessity unloading the salesman of its obligation to deliver, to be furnished.
The goods always travel at the risks and the dangers of the addressee.
Always verify your parcel on arrival.

You have a deadline of 48 hours to make possible reserves with the carrier in case of lack or of degradation.
For reasons of availability, an order can be delivered several times to the customer there.

5. Retraction

You have 7 days (as from the reception of articles) to be made an opinion.
If you preordered the product, the ares you paid for reserve are refundable in a delay of 7 days after the date of preorder.
In case of exchange, send back article (s) new in sound (their) packaging (s) of origin, intact and closed, accompanied with all the possible accessories, the notes of employment and documentations at the following address:

TSUME limited company 51, rue Albert 1er L-1117 LUXEMBOURG

In case of exercise of the right of retraction, the TSUME LIMITED COMPANY will send back one produced equivalent in price in the choice of the customer, and in its expenses.

6. Prices

The prices are expressed in euro.
The punctual promotional offers are not accumulative with the permanent promotional offers.
The strongest gets the upper hand over the lowest.
The price indicated in the confirmation of order is the definitive price, expressed inclusive of all taxes and including the Luxemburg VAT amounts to 15 %.
This price includes the price of products, the costs of handling, packaging and preservation of products, the transport costs.
The price charged to the customer is the price indicated on the voucher of delivery / invoice sent by the LIMITED COMPANY TSUME.
The price of products is payable in cash the day of the effective order.
The payment is made by bank card carrying the initials CB, Paypal or sorts.
You Number of bank card is known only by the LIMITED COMPANY TSUME as well as of our partner for the on-line financial transactions: CETREL
The order validated by the customer will be considered effective only when the centres of banking payment concerned will have given their agreement.
In case of refusal of the said centre, the order will automatically be cancelled and the customer prevented by e-mail.
Besides, the TSUME LIMITED COMPANY reserves the right to refuse any command order of a customer with whom there would be a dispute.

7. Disputes

This contract is subjected to the right of Luxemburg.
The TSUME LIMITED COMPANY cannot be held for responsible of the damage of all kinds, so material as immaterial or physical, who could result from a malfunction or from a misuse of the marketed products.
The responsibility of the LIMITED COMPANY TSUME will be limited, in any case, to the amount of the order and would not know how to be questioned for simple errors or omissions which would have been able to remain in spite of all the precautions taken in the presentation of products.
In case of difficulties in the application of the present contract, the buyer has the possibility, before any action in justice, of looking for an amicable solution in particular with the help: of a professional association of the branch, an association of consumers or quite other advice of its choice.
It is called back that the search for the amicable solution does not interrupt the " brief deadline " of the legal guarantee, nor the duration of the contractual guarantee.
It is called back that as a general rule and subject to the appreciation of the Courts, the respect for the measures of the present contract relative to the contractual guarantee supposes that the buyer honors his financial commitments to the salesman.
The complaints or the contestings will always be received with attentive benevolence, the good faith being always presumed at the one who makes the effort to explain his situations.
In case of dispute, the customer will address by priority the company to obtain an amicable solution.
In defect, the Commercial court of Luxembourg is only competent, whatever is the place of delivery and the method of payment accepted.

8. Guarantee
In every case the TSUME LIMITED COMPANY cannot be held for responsible for non compliance with the current regulatory and legislative measures in the country of reception, the responsibility of the LIMITED COMPANY TSUME is systematically limited to the value of the questioned product, the value in his(her,its) date of sale and it without possibilities of appeal(recourse) to the mark(brand) or the producing company(society) of the product.
In any event, the customer benefits from the legal guarantee of eviction and from the latent defects (Art 1625 and following ones of the Civil code).
On condition that the buyer gave evidence of the hidden defect, the salesman legally has to repair all the consequences (art 1641 and following ones of the civil code); if the buyer addresses the courts, he has to make him(it) for the " brief deadline(extension) " as from the discovery of the hidden defect (art 1648 of the civil code).
You can contact customer services: 6 every 7 days (from Monday to Saturday include) by e-mail in sav@tsume-art.com (answer in two days following reception of the e-mail)

9. Legal information
The piece of information of the name specific information collected for the purposes of the remote sale is compulsory, this information being indispensable for the treatment and the routing of the orders, the issuing of invoices and the guarantees.
The defect of piece of information pulls the not validation of the order.
According to the law " Computing and Liberties ", the treatment of the name specific information relative to the customers in been the object of a statement with the National Committee of the Computing and with the Liberties (CNIL).
The customer has (article 34 of the law of January 6th, 1978) a right of access, modification, rectification and abolition of the data which concern it, which he can exercise with the LIMITED COMPANY TSUME.

Furthermore, the TSUME LIMITED COMPANY makes a commitment not to communicate, free of charge or with counterpart, the address and phone number of his(her) customers with a third party.